00 YOUR TRADE ACCOUNT JOURNEY
Know what happens from application through your first reorder.
01Start here
Submit your application
WHAT YOU’LL DOTell us about your business, the work you produce, and how you expect to use DTF transfers.
WHAT WE’LL SENDWe confirm that your application was received and let you know if we need another detail.
WHAT TO EXPECTYou know what was submitted and what happens next.
02After review
Receive your decision
WHAT YOU’LL DOWe review your business needs and match approved applicants with the appropriate trade account level.
WHAT WE’LL SENDYour decision email provides one clear next step, including any information still needed.
WHAT TO EXPECTYou receive a clear answer and never have to guess about your application status.
03After approval
Prepare your first order
WHAT YOU’LL DOUse the partner guide to prepare artwork, choose the right transfer format, and plan pickup or shipping.
WHAT WE’LL SENDYour welcome and first-order emails point to the same checklist so everything stays easy to find.
WHAT TO EXPECTYour first trade order starts with the right files, product, timing, and fulfillment plan.
04After your first order
Make reordering easier
WHAT YOU’LL DOKeep your approved artwork, order number, sizes, quantities, and fulfillment notes together for the next run.
WHAT WE’LL SENDHelpful reorder reminders bring you back to the right guide without unnecessary promotions.
WHAT TO EXPECTEach repeat order becomes faster to prepare and easier to reproduce accurately.
01 FIRST ORDER CHECKLIST
Before you send the job, have these five things ready.
01Business accountUse the approved trade account tied to the business applying for access.
02Final artworkSend the production-ready file, not a screenshot or a mockup.
03Transfer formatChoose a gang sheet or Size & Quantity path based on the job mix.
04Fulfillment choiceChoose local pickup, shipping, or both so the order can be routed correctly.
05Pressing planKnow the garment or surface, test plan, and who is responsible for pressing.
02 FILE PREP
Clean input makes a calmer production day.
Send
- Final-size artwork with transparent background where needed.
- Clear color and placement intent for every design.
- One organized file per job, with notes for names or variations.
- Enough separation between designs for the chosen layout.
Check before upload
- Open the file at final size and inspect edges, small type, and thin lines.
- Remove hidden mockup layers, garment photos, and unused artboards.
- Keep a copy of the approved file and the order number for reorders.
- Flag anything unusual before production begins.
03 PRODUCT SELECTION
Match the transfer format to the work in front of you.
MANY DESIGNSGang sheets
Use when a job has multiple designs, sizes, or placements that can be organized together efficiently.
Best question: “What can share one production layout?”REPEAT ONE DESIGNSize & Quantity
Use when the job is centered on one design with defined sizes and quantities that need to stay easy to reorder.
Best question: “What exact mix will I press?”SERVICE LEVELSaver vs. Premium
Choose based on the job’s timing, finish, and approved production path. Confirm current availability before promising a customer date.
Best question: “What does this job actually require?” 04 TIMING + PRESSING
Plan around the confirmed order, not a guess.
01Order receivedArtwork and product path are checked.
02Timing confirmedProduction timing is confirmed against current capacity.
03Press + inspectFollow the product-specific press guidance and test on the intended material.
04FulfillPickup or shipping follows the selected route and confirmation.
Press guidance: use the current product instructions, a compatible garment or surface, and a small test before a full run. Do not assume a setting from one transfer type applies to another.
05 PICKUP + SHIPPING
Choose the route that matches the job’s schedule.
LOCALPickup
Choose pickup when the team is already moving through the local service area. Wait for the pickup-ready confirmation before dispatching a driver.
Read the FAQ ↗DELIVERShipping
Build carrier time into the customer promise. Production timing and transit time are separate parts of the plan.
Read the FAQ ↗ 06 REORDER
Make the second order feel like a shortcut.
KEEPOriginal art + order numberThe fastest reorder starts with a known-good file and a reference to the original job.
NOTEWhat changedCall out new sizes, colors, quantities, garments, or deadline changes before checkout.
REPEATSaved configurationUse the same product path when the job is genuinely the same; start a new configuration when it is not.
Apply for a trade account ↗